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Terms of Service

Last updated: June 29, 2026

These Terms of Service ("Terms") govern your use of the VisaMesa mobile application and website (collectively, the "Service"). By using our Service, you agree to these Terms.

1. Service Description

VisaMesa provides guidance and booking assistance tools to help individuals apply for their TIE (Tarjeta de Identidad de Extranjero) residency card in Spain, specifically Barcelona. Our services include:

  • Step-by-step application guidance
  • Appointment booking assistance with government offices
  • Form pre-filling and document preparation assistance
  • Application status tracking

2. User Responsibilities

You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Comply with all applicable Spanish immigration laws
  • Review all pre-filled forms and documents before submission to authorities
  • Not misuse or abuse the Service

Service disclaimer

VisaMesa is not a law firm, a gestoría, or a government agency, and we are not affiliated with or endorsed by any government entity. We do not provide legal advice, legal representation, or any service reserved for licensed lawyers (abogados) or registered administrative agents (gestores administrativos).

VisaMesa is an independent facilitation and guidance tool. We help you understand and organize a public administrative process that you are fully entitled to complete yourself, free of charge, directly with the Spanish authorities — or with the help of a licensed abogado or gestor administrativo of your choosing.

The official government procedures (such as empadronamiento, cita previa, and TIE/Tarjeta de Identidad de Extranjero applications) are provided by the relevant Spanish public bodies. Information in VisaMesa is drawn from publicly available official sources. We do not charge you for the government procedures themselves; our fee is solely for the guidance, organization, and optional booking assistance we provide.

Nothing in this app or on this website constitutes legal advice or creates a lawyer–client relationship. You are responsible for reviewing all information and documents for accuracy before submitting them to any authority. We do not guarantee any specific outcome, approval, or appointment availability. For advice on your legal rights or a complex case, please consult a licensed abogado.

No guarantee of approval: While we help you navigate the application process, we cannot guarantee that your TIE application will be approved by Spanish authorities. Approval depends on factors outside our control.

Appointment availability: Government appointment availability is beyond our control. We will make best efforts to book appointments, but cannot guarantee availability.

Official information sources

Government procedure information in VisaMesa is based on the same official sources linked in each step of the TIE process.

Ajuntament de Barcelona – Empadronamiento

Barcelona Citizen Services Info

Cita Previa – Official Appointment Booking (Policía)

Barcelona TIE Info – National Police

Download Modelo 790 (Government)

4. Payment & Refunds

4.1 Pricing

Our pricing is displayed on the website. Payments are processed securely through Stripe. All prices are in Euros unless otherwise stated.

4.2 Refund Policy

Refunds are considered on a case-by-case basis. To request a refund, contact us at [email protected] within 7 days of payment with a reason for your request.

5. Intellectual Property

All content, features, and functionality of the Service (including text, graphics, logos, software) are owned by Sargoon Global S.L., operator of VisaMesa, and protected by copyright, trademark, and other intellectual property laws.

6. Data Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

7. Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or abusive behavior. You may delete your account at any time through the app settings.

8. Limitation of Liability

To the maximum extent permitted by law, VisaMesa shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to:

  • Rejection of your TIE application
  • Delays in appointment booking
  • Errors in pre-filled forms (your responsibility to review)
  • Loss of data or service interruptions

9. Governing Law

These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Barcelona, Spain.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

11. Contact Us

For questions about these Terms, contact us at:

Email: [email protected]